ROLE: Compliance and Client Care Coordinator
LOCATION: Lincoln
SALARY: £28,000 - £30,000
HOURS: 9am – 5.15pm Monday to Friday
BENEFITS:
- 33 days' annual leave inclusive of bank and other public holidays including birthday leave
- Life Insurance at 3x salary
- Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits
We're looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting Sills & Betteridge's commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standards
Tasks will include (but are not limited to):
- Supporting the investigation and resolution of client complaints;
- Drafting professional complaint responses and maintaining accurate records and logs;
- Producing reports and management information on complaint trends and client feedback;
- Assisting with client care initiatives and continuous improvement activities;
- Supporting the review of policies, procedures, accreditations and regulatory requirements;
- Monitoring client feedback and online reviews to help improve service standards;
You will enjoy this role if you have:
- Experience in an administrative, compliance or professional support environment;
- Excellent organisational skills and attention to detail;
- Strong written communication skills and confidence handling sensitive information;
- Good Microsoft Office skills, particularly Word, Outlook and Excel;
- The ability to manage competing priorities and work independently.
Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.
Sills & Betteridge LLP is a well‑established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high‑quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long‑term careers, and we support our people to grow, thrive and do their best work.
To find out more of what life is like at Sills & Betteridge including our benefits visit Working at Sills & Betteridge | Sills & Betteridge Solicitors
